Scheduling & dispatch
Drag-and-drop calendar by technician or team. See who is free, who is nearest and who has the right skills, then dispatch with one click. Technicians get the job on their phone instantly.
Scheduling features →Field management software · Singapore
Field management software for Singapore service businesses
Schedule jobs, dispatch technicians, capture service reports on site and send GST invoices with PayNow — from one system built for how service teams work in Singapore.
Book a free demo See all features
- GST-ready quotations & invoices
- PayNow QR on every invoice
- PDPA-conscious data handling
- iOS & Android technician app
What is field management software?
Field management software is a system for businesses whose staff work at customer sites. It replaces WhatsApp groups, paper job sheets and Excel schedules with one workflow: the office schedules and dispatches jobs, technicians complete them on a mobile app (checklists, photos, signatures), and the finished job becomes a quotation or invoice automatically. In Singapore, good field management software also needs to handle 9% GST, PayNow payments, PDPA obligations and recurring service contracts.
Everything between “customer calls” and “invoice paid”
One connected workflow instead of five disconnected tools.
Technician mobile app
Job details, customer history, site photos and navigation in one place. Technicians clock in, follow checklists, take before-and-after photos and capture the customer’s signature — even offline.
Mobile app features →Digital service reports
Branded PDF service reports are generated the moment the job closes and emailed to the customer automatically. No more lost paper job sheets or illegible handwriting.
Service report features →Quotations & GST invoicing
Create quotations from your price list, convert accepted quotes into jobs, and turn completed jobs into GST invoices in seconds. Add a PayNow QR code so customers pay on the spot.
Invoicing features →Recurring contracts
Set up quarterly aircon servicing, monthly pest control or weekly cleaning once. The system generates every visit for the contract period and reminds you before renewals are due.
Contract features →Reports & dashboards
Jobs completed, revenue by service type, technician productivity, overdue invoices and first-time fix rate — so you can see what is working without building spreadsheets.
Reporting features →Built for how service businesses work in Singapore
Overseas field service tools often need workarounds for local tax, payments and addresses. Field Matters handles them out of the box.
GST at the correct rate
Quotations and tax invoices include your GST registration number and calculate GST at the prevailing rate — 9% since 1 January 2024. Mix GST-registered and non-registered entities if you run more than one company.
PayNow and InvoiceNow-ready exports
Every invoice can carry a PayNow QR code for instant payment. Export invoices to your accounting software, ready for e-invoicing via the InvoiceNow (Peppol) network where your accounting system supports it.
Singapore addresses that just work
Type a 6-digit postal code and the block, street and building fill in. Store unit numbers, access instructions and site contacts per location — essential for HDB estates, condos and industrial buildings.
PDPA-conscious by design
Role-based access means technicians only see the customer details they need for their own jobs. Audit logs, data export and deletion support help you meet your obligations under the Personal Data Protection Act.
Works for multilingual crews
Simple, icon-led technician screens and photo-first checklists work for crews whose first language isn’t English, with job notes that can be written in any language.
Local support, local hours
Onboarding and support run on Singapore time. We help migrate your customer list and price list from Excel, so you’re not starting from a blank system.
Field management software for every service trade
Aircon servicing
Unit-level service history, chemical wash and gas top-up records, quarterly contracts.
Cleaning services
Recurring schedules, team rosters, site checklists and photo proof of work.
Pest control
Treatment records, chemical usage logs, bait station maps and inspection reports.
Facilities & M&E
Preventive maintenance plans, asset registers, SLA tracking and work orders.
How it works
Customer books or you quote
Log a call, WhatsApp enquiry or web booking as a job — or send a quotation and convert it into a job when the customer accepts.
Schedule and dispatch
Assign the job to the right technician on the calendar. They get a push notification with the address, scope and customer history.
Complete the job on site
The technician checks in, follows the checklist, records parts used, takes photos and captures the customer’s signature.
Report and invoice instantly
A service report and GST invoice are emailed the moment the job closes. The customer scans the PayNow QR and you see the payment status in the dashboard.
Field management software vs WhatsApp, Excel and paper
Most Singapore service businesses start with group chats and spreadsheets. Here’s what changes when you move to dedicated field management software.
| Task | WhatsApp + Excel + paper | Field Matters |
|---|---|---|
| Assigning jobs | Messages in group chats; easy to miss or double-book | Calendar with clashes flagged; job pushed to technician’s app |
| Job details on site | Scroll back through chats for address and history | Address, unit, access notes and full service history on the job |
| Proof of work | Photos scattered across phones | Before/after photos and signature attached to the job record |
| Service reports | Handwritten job sheets, scanned or lost | Branded PDF emailed automatically on completion |
| Invoicing | Re-typed from job sheets days later | GST invoice generated from the completed job in one click |
| Recurring contracts | Manual reminders; renewals slip | All visits auto-scheduled; renewal reminders before expiry |
| Customer data & PDPA | Personal data on personal phones | Role-based access and audit trail in one system |
Field management software in Singapore: common questions
What is field management software?
Field management software (also called field service management or FSM software) is a system that helps businesses with mobile workers schedule jobs, dispatch technicians, record work on site, and bill customers. Office staff plan and assign jobs on a calendar; technicians receive them on a mobile app, complete checklists, take photos and collect customer signatures; and the completed job turns into an invoice without re-typing.
What is the best field management software in Singapore?
The best field management software for a Singapore business is one that handles local requirements out of the box: GST-registered invoices at the current 9% rate, PayNow QR payment collection, PDPA-compliant handling of customer data, Singapore postal-code addresses, and recurring service contracts. It should also run on both iOS and Android, work in areas with weak signal such as basements and plant rooms, and be priced per user so small teams are not paying for enterprise features. Field Matters was built around exactly these requirements.
How much does field management software cost in Singapore?
Most field management software in Singapore is priced per user per month, with separate pricing for office (admin) users and field technicians. Total cost depends on team size, which modules you need (for example inventory or customer portal), and whether onboarding and data migration are included. Ask for a quote that lists every fee — setup, training, SMS/WhatsApp notifications and payment processing — so you can compare vendors fairly.
Is there a government grant for field service management software in Singapore?
Singapore SMEs may be able to offset the cost of business software through government schemes such as the Productivity Solutions Grant (PSG), which supports pre-approved IT solutions. Eligibility, support levels and which solutions are listed change over time, so check the current list on the GoBusiness Gov Assist portal before you buy, and ask any vendor to confirm in writing whether their solution is pre-approved.
Can technicians use the app without internet?
Yes. The Field Matters technician app stores the day’s jobs on the phone, so technicians can open job details, fill in checklists, take photos and capture signatures in basements, risers and plant rooms with no signal. Everything syncs automatically once the phone reconnects.
Does it support GST invoices and PayNow?
Yes. Quotations and invoices show your GST registration number and calculate GST at the prevailing rate (9% from 1 January 2024). Each invoice can carry a PayNow QR code so customers can pay on the spot, and invoices can be exported to your accounting software.
How long does it take to get started?
Most small and mid-sized service teams in Singapore are scheduling live jobs within one to two weeks. We import your customer list, service locations and price list from Excel or your existing system, configure your job sheet templates, and train office staff and technicians.
Last updated 8 October 2026. Want a deeper comparison? Read our guide to choosing field service management software in Singapore.
See it running on your jobs
Book a 30-minute walkthrough. We’ll set up a sample job with your own service types, show the technician app, and send a GST invoice from it — so you can judge the fit on real work, not slides.