Field management software features
Everything a Singapore service business needs to run jobs from first enquiry to paid invoice — without WhatsApp groups, paper job sheets or re-typing data into spreadsheets.
Job scheduling and dispatch
Plan the day on a drag-and-drop calendar that shows every technician or team side by side. Assigning a job pushes it straight to the technician’s phone with the address, scope of work and customer history.
- Day, week and map views by technician, team or region (North, East, West, Central)
- Clash warnings for double-booked technicians and leave
- Skill tags so chiller jobs only go to qualified technicians
- Multi-day and multi-technician jobs for larger projects
- Reschedule with a drag; the technician and customer are notified automatically
- “On the way” SMS or email to customers with an estimated arrival time
Technician mobile app (iOS & Android)
Built for people working in plant rooms, ceiling spaces and HDB corridors — big buttons, few screens, and it keeps working without signal.
- Today’s jobs with one-tap navigation to Google Maps or Waze
- Check-in and check-out with timestamp and GPS location
- Full service history for the site and each asset
- Checklists, meter readings, before/after photos and annotations
- Parts and materials used, deducted from van stock
- Customer signature on screen, with name and designation
- Offline mode — data syncs once the phone reconnects
Digital job sheets and service reports
Replace carbon-copy job sheets with digital forms you design yourself. When the technician closes the job, a branded PDF service report is generated and emailed to the customer — and stored against the job for audits and warranty claims.
- Template builder: tick boxes, dropdowns, numbers, text, photos, signatures
- Different templates per service type and per customer
- Your logo, company details and GST registration number on every report
- Photo evidence embedded in the PDF with timestamps
- Searchable archive — find any report by customer, address or date
Quotations, GST invoicing and PayNow
Quote from your price list, convert accepted quotes into scheduled jobs, and invoice the moment work is done. Cash flow improves because invoices go out the same day instead of at month end.
- Quotations with e-acceptance; accepted quotes become jobs automatically
- Tax invoices with GST calculated at the prevailing rate (currently 9%)
- Support for GST-registered and non-GST-registered entities
- PayNow QR code printed on every invoice
- Deposits, progress billing and credit notes
- Statement of accounts and overdue reminders
- Export to your accounting software
Recurring service contracts
Maintenance contracts are the backbone of most Singapore service businesses — and the easiest revenue to lose when renewals are tracked in Excel.
- Weekly, monthly, quarterly or custom visit frequencies
- All visits generated for the full contract period
- Contract value and billing schedule (upfront, per visit or monthly)
- Renewal reminders before the contract expires
- Contract-level reporting: visits done vs remaining
Customers, sites and assets
One record per customer, with as many service locations and assets as they need — from a single HDB flat to a property manager with fifty buildings.
- Postal-code lookup for Singapore addresses, plus unit number and access notes
- Multiple sites per customer and multiple contacts per site
- Asset register (e.g. each aircon unit, chiller, pump or fire extinguisher) with QR tags
- Complete job, quotation and invoice history per customer, site and asset
- Optional customer portal for commercial clients
Inventory and van stock
- Warehouse and per-van stock levels
- Parts used on jobs deducted automatically and added to the invoice
- Low-stock alerts and stock transfer records
Reports and dashboards
- Jobs scheduled, completed and overdue
- Revenue by service type, customer and technician
- Technician utilisation and time on site
- Callback / repeat-visit rate
- Outstanding invoices and ageing
- Export any report to Excel
Security and PDPA
Service businesses hold a lot of personal data — names, mobile numbers, home addresses, sometimes access codes. Keeping it in one controlled system is far safer than spreading it across personal phones and chat groups.
- Role-based permissions (admin, dispatcher, technician, finance)
- Technicians only see customer details for jobs assigned to them
- Audit log of who viewed and changed records
- Encrypted in transit and at rest
- Data export and deletion to support PDPA access and withdrawal requests
Frequently asked questions
What features should field management software have?
At minimum: job scheduling and dispatch, a technician mobile app that works offline, digital checklists and service reports with photos and signatures, quotations and invoicing, recurring contract scheduling, a customer and site database with service history, and reporting. Singapore businesses should also look for GST-compliant invoices, PayNow QR payments, postal-code address lookup and PDPA-friendly access controls.
Can I customise the job sheet and service report?
Yes. You build checklist templates per service type — for example a 12-point aircon chemical wash checklist or a pest control treatment record — with tick boxes, readings, dropdowns, photo fields and signature fields. The service report PDF carries your logo, company details and GST registration number.
Does it integrate with accounting software?
Invoices and payments can be exported to the accounting software commonly used by Singapore SMEs, so your finance team does not re-key them. Contact us to confirm support for the specific package you use.
Can customers book or track jobs themselves?
Yes. Customers can receive an SMS or email when a technician is on the way, and you can give commercial clients a portal to raise work orders, see upcoming visits and download past service reports and invoices.
See it running on your jobs
Book a 30-minute walkthrough. We’ll set up a sample job with your own service types, show the technician app, and send a GST invoice from it — so you can judge the fit on real work, not slides.